FAQs
Q: What's the cancellation policy?
You can cancel your order before it is shipped; however, please note that a cancellation fee will apply. The cancellation fee varies based on the order amount (the payment transaction fee + currency exchange fee).
Q: When will my order ship?
We ship the order in next 1-3 business days after receiving the payment.
Q: How long before I receive my order?
It will take about 7 to 12 business days, depending on your delivery address and the shipping method.
Q: Where can I request a return or exchange?
Shipping fees are not refundable once the order has been shipped.
Our Refund Policy for paid purchase product lasts 7 days. If 7 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.
If you want to get a refund and return the product, please send a message as soon as possible after receiving the product to info@dicetrend.com and we'll guide you through the process.
Q: What currency does your store use?
USD, but you can also change it to your preferred currency.
Q: I received a damaged item, what do I do?
We apologize that your shipment didn't arrive in perfect condition! Please email us your name, order number, and a picture of the damaged good for further assistance.
Q: How quickly can you answer my question(s)?
You can expect to hear back from us within 24 hours. However, there might be a delay if we are experiencing more inquiries than normal. You can reach us via email info@dicetrend.com.
SHIPPING
Q: Do you ship to my country?
We ship to most countries worldwide with different shipping methods.
Q: Is it possible to get free shipping?
Shipping rates automatically calculated at checkout.